Emergency and Shut Off Information 

In any water emergency you should first turn off the water supply at the main valve at the water meter, then call a plumbing professional unless you have the skills to fix the problem on your own. You should know where your shut off valves are located and if they are working properly. Depending on the severity of the situation you may even need to call your homeowners insurance provider.

Water Service Disconnection 

If you require service disconnection at the street call 330-688-7491 Ext 223. There is a single $25 charge added to the next water bill for the service of turning on and off the water during regular business hours. We will do our best to give emergencies priority attention. Otherwise, Please allow a minimum of 48 hrs. for scheduling. 

After Hours Service Disconnection 

If you require service disconnection at the street after regular office hours, call the 24-hour dispatch service at 330-688-3555. They will dispatch Water Department personnel to your home as quickly as possible. You will be charged an additional $50 call-out fee on your next water bill. 

Important Note

Please be advised that it is illegal for persons other than water department personnel to disconnect a water meter or turn service on or off at the street. Even licensed plumbers must contact the water department to arrange these services. The property owner could be fined for tampering. 

Preventing Pipes from Freezing

Leaving a small amount of water running or "dripping" from a faucet during cold weather is a common practice to prevent pipes from freezing and potentially bursting as the constant flow of water through the pipes helps to keep them warm even when temperatures are low; essentially a slow trickle of water is better than letting the pipes sit completely still in freezing conditions. 

Key points about leaving water running during cold weather: 

• Only a trickle is needed. You don't need to let the water run full force. A slow drip is enough to prevent freezing in most cases. 
• Focus on exposed pipes. Primarily target faucets connected to pipes that are exposed to the cold like those on exterior walls. 
• Check for vulnerable areas. Identify the pips most likely to freeze and prioritize those for dripping. 
• Collect the water if possible. If you are concerned about water waste, consider collecting the drips in a container to use later for watering plants or other purposes.