Frequently Asked Questions

Payments received or postmarked after the due date are charged a late penalty.  That late penalty is 10% of the amount billed for the water service and $1.50 for Stormwater service per parcel.

Accounts that become 60 days delinquent will receive a Delinquent Notice in the mail warning of impending shut off.  Additional charges will apply.  

If you can't afford to pay the water bill, or other utility bills, and you are in need of financial assistance check out Summit County Assistance Programs click here

Or, check out the "2-1-1 System" powered by United Way click here

Water bills are based upon your water usage. If the amount of your bill is higher than usual, your usage was probably higher than usual.  

The first thing you need to do is read your water meter. Compare that reading to the reading on your water bill. It should be the same or slightly higher depending on the date you take the reading. If there is a discrepancy, or if you have questions, contact the water department.  With the advanced, automatic water meters your reading was taken remotely. These meters are advanced in their technology and installed in 2015, so they are extremely accurate.  Water meters will slow down when they begin to break down; they do not speed up, so there is little to no chance that you are billed for more water than you actually used.

Second, think back over the last month about your water usage. Did you have guests? Do you have a "tricky" toilet that requires you to jiggle the handle for it to stop running? Did you receive a letter from the water department about a potential leak issue or continuous consumption?  You can check with the water department for your exact usage data.  We can help you determine if there could be a problem. 

You water meter reading and usage is shown on the middle portion of your water bill.  The usage is billed in 100 gallons.  An easy way to express the total usage is to simply add two zeros.  For example; if the usage on the bill shows 18 it means that you used 1800 gallons (or 1,800).

Contact the water department for a final meter reading and final water bill. Be sure to have your forwarding address ready so your final bill will reach you. 

If you have a title company involved in the sale of your home, they will typically hold funds to cover charges for water and sanitary sewer in case you don't pay the final bills. If you don't have a title company and you fail to pay the final bill, the cost plus additional penalties can be certified to the property tax bill no matter who owns the property. 

It is only necessary to shut off service if the buyer has not signed up for new service. Typically, the account should roll over into the buyers' name. Therefore, the final reading should be scheduled as close to the transfer of the property as possible. 

Since the readings are collected remotely, we can take the final reading any time without an appointment to get inside the home.