What is the difference between Public Safety and Public Works?

Public Safety encompasses the Police and Fire Departments and the safety of our residents. The Request Tracker complaint forms should only be used for NON-EMERGENCIES. If you have an emergency call 911 or the 24-hour Dispatch Service at 330-688-3555. 

Public Works involves the maintenance of public roads, infrastructure, utilities, public drainage systems (stormwater) and parks services. This does NOT involve private property or Metro Parks of Summit County. 


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1. What is considered an EMERGENCY?
2. When do I use the Request Tracker Forms to File a Complaint or Report an Issue?
3. What is the difference between Public Safety and Public Works?