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1. What is considered an EMERGENCY?

Any situation that could pose a threat to life, health, property or the environment that requires immediate attention. If you are not sure that you have an emergency situation, it is always best to err on the side of caution and dial 911 or the 24-Hour Dispatch Service, 330-688-3555.

2. When do I use the Request Tracker Forms to File a Complaint or Report an Issue?

Whenever you have an issue or complaint that is NOT an EMERGENCY.   If there is an EMERGENCY situation that requires immediate attention please call 911 or contact the 24-hour Dispatch Service at 330-688-3555.

The Request Tracker complaint forms reach us via email during regular business hours excluding weekends and federal holidays. These forms allow the City to not only track and record issues and complaints, they allow us to respond and issue work orders when necessary. 

3. What is the difference between Public Safety and Public Works?

Public Safety encompasses the Police and Fire Departments and the safety of our residents. The Request Tracker complaint forms should only be used for NON-EMERGENCIES. If you have an emergency call 911 or the 24-hour Dispatch Service at 330-688-3555. 

Public Works involves the maintenance of public roads, infrastructure, utilities, public drainage systems (stormwater) and parks services. This does NOT involve private property or Metro Parks of Summit County.