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1. What if my shut off valve won't work in an emergency?

Call the Water Department immediately to have someone come out to shut off the water at the street or "curb stop".     

MFWD - 330-688-7491 - $25 fee during business hours 7:30 am to 3:30 pm.

After Hours call Dispatch - 330-688-3555  - $50 fee for after hours call out. 

2. Which parts of the water service line is my responsibility and which parts are the responsibility of the City?

The property owner's responsibility for maintenance begins immediately after the "curb stop" and extends through the property and all plumbing within the entire home.  The "curb stop" is the main valve, generally located near the property line, housed in a cylinder with a cap on it called the "curb box".  This valve allows the MFWD to turn the water service off or on in an emergency or for repairs.  The resident is responsible for all shut off valves on either side of the water meter and the plumbing throughout the home.  Although the water meter itself is the property of the MFWD, the customer is responsible for protecting the meter from damage; including freezing.

3. How should I maintain my shut off valves?

Keeping the main shut off valves in good working condition will ensure that you are able to turn your water off if one of your pipes breaks, or in the event of another emergency.  Give the valve a turn occasionally to prevent corrosion build up.  If the valve becomes corroded, you should probably replace it.  Call a licensed plumber and then call the Water Department to see about scheduling the water to be shut off at the curb stop.  Generally a 48 hour notice should be given, unless there is an emergency.  There is a $25 charge for the service.  (After hours emergency shut off is $50)