Why is my water bill so high?

Water service is based upon your water usage.  If the amount of your bill is higher than usual, your usage was higher than usual.  

The first thing you need to do is read your water meter.  Compare that reading to the reading on your water bill.  It should be the same or slightly higher depending on the date you take the reading.  If there is a discrepancy, or if you have questions, just contact the water department.   With the advanced, automatic water meters your reading was taken remotely.  These meters are advanced in their technology and installed within the last few years so they are accurate.   Water meters will slow down when they begin to break down; they do not speed up.

Second, think back over the last month about your water usage.  Did you have guests?  Do you have a "tricky" toilet that requires you to jiggle the handle for it to stop running?  Did you receive a letter from the water department about a potential leak issue?  Again, you should check with the water department for your exact usage data.   We can help you determine if there could be a problem. 

Lastly, is there a previous balance on your bill?  The water bills became monthly on September 20, 2018.  If you have made a regular monthly payment since then, you will have an unpaid balance in addition to late fees and the current charges. 

Show All Answers

1. What if I can't pay my water bill?
2. Why is my water bill so high?
3. How can I tell how much water I used on my bill?
4. Does the change to monthly water bills and rates affect my sanitary sewer bill?
5. How do I close my water account if I am moving?