Create a Website Account - Manage notification subscriptions, save form progress and more.
Show All Answers
Governmental Aggregations allow an entire community, or groups of communities, to join together to form one large buying group. Once voters authorize an aggregation, elected officials are then permitted to shop on behalf of their residents and small business for the lowest available prices.
Dominion Energy Ohio (DEO) delivers your gas and sends you a bill. You will continue to call DEO (no matter what aggregation supplier you use) 1-877-542-2630 for emergency repairs and gas leaks. For non-emergencies such as billing questions, service turn on or off call 1-800-362-7557.
Ohio Edison delivers your electric service and sends you a bill. You will continue to call Ohio Edison, a First Energy Company, at 1-888-LIGHTSS (1-888-544-4877) or 1-800-633-4766.
Yes. Those programs are offered by the gas or electric utility and will continue if you have chosen that type of billing. However, PIPP (percentage of income payment program) customers may not be eligible. Check with your gas or electric company for details.
The community must vote to allow a City to become a Government Aggregator. Additionally, there are two types of programs to offer residents; "opt-in" or "opt-out". In November 2000, Munroe Falls residents voted to allow the City to choose the supplier and to have an "opt-out" program. "Opt-out" programs are the most common types of aggregation programs because they result in higher participation that usually results in lower rates.
In Ohio, with an "opt-out" program, each eligible resident is automatically enrolled in the program unless they notify the supplier that they DO NOT wish to participate.
No. Enrollment in the program is free and you need not take any action. You only need to be eligible to participate.
No. By law there are certain limitations on eligibility. All of the current participants in our community's program will receive a notice of the new program rates, terms and conditions and continue to be eligible. Newly eligible residents or businesses must be located within the community limits. Furthermore, they must have received an "opt-out" notice.
Here are the criteria for new member eligibility:
No. You will continue to receive only one bill for Gas service and only one bill for Electric service as you do now. The aggregation supplier, phone number and rate is shown on your billing statement.
Yes. However your supplier may charge an early termination fee. All residents should check the terms and conditions of their current contract before making a switch.
Zoning maintains the integrity and character of your neighborhood and the City. The Zoning Code (PDF) contains certain regulations concerning the placement and height of structures on a lot or parcel of land within the community and any construction therein.
Zoning approval is required any time there are excavation or site improvements or when a building or structure is:
Call the City Hall or use the Request Tracker to contact the City by clicking here.
The City is divided into districts where regulations control the use of buildings and premises (residential, commercial, etc.) in order to be uniformed and cohesive. The Zoning Map (PDF) will show each Zoning District.
The primary purpose for the funding is to help Munroe Falls’ economic development by creating and retaining jobs.
To realize these goals, the CIC assembles, improves, and sells commercial property to businesses that will enhance our community and provide jobs. Without that ability, important parcels could remain vacant or be developed in a manner that is below their highest and best use.
Ultimately, any funding, when used, is expected to come back to the CIC. The funding will be “revolving.” It is an investment in Munroe Falls' economic development future. CIC is also important to help businesses obtain those forms of State economic development assistance that require community participation.
Ohio Revised Code Section 1724.02 enables the Community Improvement Corporation to borrow money, issue bonds, debentures or notes, and secure indebtedness by a mortgage, pledge, or deed of trust.
A CIC can also make special loans to persons, firms, partnerships, or corporations, provided that such persons, firms, partnerships, or corporations provide satisfactory proof that they have applied unsuccessfully for a loan through ordinary banking or commercial channels. Obviously, any such loans would have to be in connection with the purpose of the CIC in advancing, encouraging, and promoting the industrial, economic, commercial, and civic development of the City.
A CIC may also purchase, receive, hold, lease, acquire, will, convey, transfer, sublease, or dispose of real and personal property, as well as acquire the good will, business, rights, real and personal property, and any other assets of any other person, firm, partnership, or corporation.
Finally, a CIC can also serve as an agent for making grant applications and for the administration of grants for the City of Munroe Falls for which it serves.
Pursuant to Ohio Revised Code Section 1724.04, a CIC is established by the filing and recording of Articles of Incorporation with the Ohio Secretary of State.
Pursuant to Ohio Revised Code Section 1724.10, a CIC can be an agent for the development of a municipal corporation, such as Munroe Falls. In that regard, the City can contract with the CIC to develop properties owned by the City within the municipality.
Munroe Falls’s CIC, as stated in state law, requires that not less than two of five of the governing board members (trustees) of any CIC shall be composed of the Mayor and one or more member of the City’s legislative authority. Membership on the CIC by the Mayor and members of council does not constitute holding a public office and does not disqualify that member from holding other public offices.
The CIC must act in accordance with all local planning and zoning regulations and all of its activities must be directed towards promoting and encouraging the development and growth within the municipality.
In the creation of a CIC, the Board of Trustees or Board Membership can be greater than five, keeping in mind that not less than two of five must be the Mayor and members Council. Consequently, if you have ten board members, you would have one Mayor and at least three members of council for a total of at least four of ten.
Yes, state law requires that the CIC file an annual financial report with State Auditor, certified by the Board of Trustees. The report must be filed within 120 days following the last day of the CIC’s fiscal year.
All votes by the CIC must be in public meetings and public records are maintained. The only thing that is not public, pursuant to Ohio Revised Code Section 1724.11, are financial and proprietary information submitted on behalf of a business in connection the relocation, location, expansion, improvement, or preservation of a business. With a CIC, business records can remain confidential, while the loan and vote by the CIC would still be public.
An active CIC is an important tool to promote economic development and protect Munroe Falls’ economic future. CIC is proactive, allowing the community to respond quickly to economic development opportunities.
The funding to the CIC isn’t lost, it will be reinvested in our community to create or retain jobs.
Some of the benefits of having a CIC include the fact that the CIC can buy and sell real estate without the entanglements associated with municipal ownership of real estate. Additionally, the work through CIC can be accomplished without the requirement of competitive bidding. There is much greater flexibility in real estate development through a CIC as opposed to City controlled development.
The CIC could own the land and allow someone to build upon it and lease the property to the developer. The CIC could develop the land itself and be a landlord for tenants on the property. Or the CIC could simply sell the land to a developer subjecting the development to certain pre-development criteria. All of these are options that the CIC could undertake with direction from the City.
The greatest benefit of having a CIC is its ability to be more flexible and move more quickly in terms of purchasing, selling, or developing land.
Yes, all CIC development must comply with local zoning and building codes, and dovetail with the Town Center Plan. Documents creating the CIC could place certain limitation on their ability to do certain things within the area of development such that any development would have to comply with the Town Center plan or similar requirements.
If you have further questions, or would like additional information about Community Improvement Corporations, please contact the Mayor's office at 330-688-7491.
A mayor’s court is a local-level court created in some municipalities that hears cases about traffic violations, minor misdemeanors, and other offenses that cannot result in jail time, and they only operate in Ohio and Louisiana. In Ohio, the presiding officer is a magistrate (not a judge) appointed by the mayor, or City Council.
Call the Police Clerk, who is also the Mayor's Court Clerk at 330-688-7494.
No. You will appear before a magistrate (not a judge or the mayor).
Ohio has 297 mayor’s courts and they operate in 64 of our 88 counties. In 2016, more than 1 out of every 6 traffic tickets were issued in towns with a mayor’s court. Curious about where they are specifically? The Supreme Court of Ohio’s annual report on mayor’s court has a comprehensive list.
Any situation that could pose a threat to life, health, property or the environment that requires immediate attention. If you are not sure that you have an emergency situation, it is always best to err on the side of caution and dial 911 or the 24-Hour Dispatch Service, 330-688-3555.
Whenever you have an issue or complaint that is NOT an EMERGENCY. If there is an EMERGENCY situation that requires immediate attention please call 911 or contact the 24-hour Dispatch Service at 330-688-3555.
The Request Tracker complaint forms reach us via email during regular business hours excluding weekends and federal holidays. These forms allow the City to not only track and record issues and complaints, they allow us to respond and issue work orders when necessary.
Public Safety encompasses the Police and Fire Departments and the safety of our residents. The Request Tracker complaint forms should only be used for NON-EMERGENCIES. If you have an emergency call 911 or the 24-hour Dispatch Service at 330-688-3555.
Public Works involves the maintenance of public roads, infrastructure, utilities, public drainage systems (stormwater) and parks services. This does NOT involve private property or Metro Parks of Summit County.
The City may remove dead animals from the street or public right of way only. Dead animals on private property will not be collected by the City.
Please use the Request Tracker module and click on "Report an Issue or File a Complaint", click here
Streetlights are managed by First Energy. Call 1-888-LIGHTSS, use their website or click here.
If you prefer to contact the City Hall, you can do so via the Request Tracker module. Use the link to report a traffic or street light outage and we will send it to First Energy on your behalf. Click here
You will need the address of the streetlight and nearest cross street or landmark either way you report it.
No. Please refer to Ohio Department of Natural Resources (ODNR) Division of Wildlife's website for information about what to do click here
This could be due to overgrowth, silt build up, plugged or collapsed driveway culvert pipes. Your culvert pipe and any drainage ditches and/or pipes on your property are your property and your responsibility to maintain or repair.
If you have a question or concern about a city drainage issue, please use the Request Tracker module, and choose Report an Issue or File a Complaint, click here
The City of Munroe Falls DOES NOT spray for mosquitos. Summit County Health Department provides this service to all of Summit County. For information click here.
They offer a link to sign up for text alerts so can get that information sent directly to you.
Payments received or postmarked after the due date are charged a late penalty. That penalty is 10% of the amount billed for the water service and $1.50 for Stormwater service per parcel.
Accounts that become 60 days delinquent will receive a Delinquent Notice in the mail warning of impending shut off. Additional charges will apply.
If you can't afford to pay the water bill, or other utility bills and you are in need of financial assistance check out Summit County Assistance Programs click here
Or, to go to the 2-1-1 System powered by United Way click here
Water service is based upon your water usage. If the amount of your bill is higher than usual, your usage was higher than usual.
The first thing you need to do is read your water meter. Compare that reading to the reading on your water bill. It should be the same or slightly higher depending on the date you take the reading. If there is a discrepancy, or if you have questions, just contact the water department. With the advanced, automatic water meters your reading was taken remotely. These meters are advanced in their technology and installed within the last few years so they are accurate. Water meters will slow down when they begin to break down; they do not speed up.
Second, think back over the last month about your water usage. Did you have guests? Do you have a "tricky" toilet that requires you to jiggle the handle for it to stop running? Did you receive a letter from the water department about a potential leak issue? Again, you should check with the water department for your exact usage data. We can help you determine if there could be a problem.
Lastly, is there a previous balance on your bill? The water bills became monthly on September 20, 2018. If you have made a regular monthly payment since then, you will have an unpaid balance in addition to late fees and the current charges.
You water meter reading and usage is shown on the middle portion of your water bill. The usage is billed in 100 gallons. An easy way to express the total usage is to simply add two zeros. For example; if the usage on the bill shows 18 it means that you used 1800 gallons (or 1,800).
No. The sanitary sewer service is billed by Summit County DOSSS. Those bills are separate and remain quarterly for the water usage in 1,000 gallons. For sewer rates and billing information contact DOSSS at 330-926-2400.
Contact the water department for a final meter reading and final water bill. Be sure to have your forwarding address ready to provide so your final bill will reach you.
If you have a title company involved in the sale of your home, they will typically hold funds to cover charges for water and sanitary sewer in case you don't pay the final bills. If you don't have a title company and you fail to pay the final bill, the cost plus additional penalties can be certified to the property tax bill no matter who owns the property.
It only necessary to shut off the water at the time of the final reading if the buyer has not signed up for the service to be rolled over into their name. Therefore, the final reading should scheduled as close to the transfer of the property as possible. Because the readings are collected remotely, we can take the final reading any time it is needed without an appointment to get inside the home.
Generally, when a pipe that feeds a certain fixture such as a shower, sink, or toilet freezes, you will not be able to get water from that fixture.
When water freezes within a pipe, the volume of water expands. The same amount of water takes up more space as a solid than as a liquid. This causes the pipes to expand and possibly break at a weak point. You may notice this immediately, or it may not become apparent until the pipe begins to thaw, with the break occurring only when full water pressure is restored.
Yes. Water service lines can freeze when the ground frost gets deep enough to encase your service line in ice. However, this generally happens only when your service line is less than five fee below the surface of the ground.
The water service line is the pipe that connects to the City's water main in the street to your home. This line has valves on it to allow your water to be turned on or off. There is a valve between the City's main and your home that the Water Department accesses to turn your water on or off.
Your best course of action is to call a professional plumber. MFWD can only shut off the water at the "curb stop"
Yes, but you'll need to be very careful! Some improper thawing methods could cause the pipes to burst; others can injure or even kill you! Here are some of the safer methods:
DO NOT try to thaw a frozen pipe with a blowtorch. There's a good chance that you will cause the water to boil within the pipe, resulting in an explosion when the pipe bursts. Also, a blow torch will release poisonous gasses into the air; you might die trying to defrost your pipes!
There are many things you can do to keep your pipes from freezing in extreme weather. Here are just some suggestions:
Because water meters have water moving through them they will freeze if exposed to cold weather in Northeast Ohio. For this reason, they are always located inside the home unless you have meter pit on your property that can protect the meter. There are only a few homes in Munroe Falls that have a pit meter situation.
The water meter is usually located in the basement if you have one. If you have a slab foundation and no basement, the meter will be located where the water enters the house; usually near your hot water tank and will enter from the street facing side. It is a small, gray square unit with a lid that lifts open to expose a digital reading. The reading will display alternately with the flow rate.
IF YOU HAVE AN OUTSIDE REMOTE UNIT (small blue square) THIS UNIT IS NO LONGER OPERABLE. These units were disconnected when the new AMR (Automatic Meter Reading) meters were installed. There are no residential services in Munroe Falls without an AMR meter (for City water service).
Call the Water Department immediately to have someone come out to shut off the water at the street or "curb stop".
The property owner's responsibility for maintenance begins immediately after the "curb stop" and extends through the property and all plumbing within the entire home. The "curb stop" is the main valve, generally located near the property line, housed in a cylinder with a cap on it called the "curb box". This valve allows the MFWD to turn the water service off or on in an emergency or for repairs. The resident is responsible for all shut off valves on either side of the water meter and the plumbing throughout the home. Although the water meter itself is the property of the MFWD, the customer is responsible for protecting the meter from damage; including freezing.
Keeping the main shut off valves in good working condition will ensure that you are able to turn your water off if one of your pipes breaks, or in the event of another emergency. Give the valve a turn occasionally to prevent corrosion build up. If the valve becomes corroded, you should probably replace it. Call a licensed plumber and then call the Water Department to see about scheduling the water to be shut off at the curb stop. Generally a 48 hour notice should be given, unless there is an emergency. There is a $25 charge for the service. (After hours emergency shut off is $50)