Emergency Information

In an emergency situation, turn off water supply at the main shut off valve at the water meter. 

Service Disconnection

If you require service disconnection at the street call 330-688-7491. There is a $25 charge added to the next water bill for the service of turning on and off the water during regular business hours. We will do our best to give emergencies priority attention.

After Hours Emergency

In the event of an emergency situation after regular office hours, turn off the water supply at the main shut off valve at the water meter.

After Hours Service Disconnection

If you require service disconnection at the street after regular office hours call the 24 hour dispatch service at 330-688-3555. They will dispatch Water Department personnel to your home as quickly as possible. You will be charged a $50 call out fee on your next water bill.

Important Note

Please be advised that it is illegal for persons other than water department personnel to disconnect a water meter or turn service on or off at the street. Even licensed plumbers must contact the water department to arrange these services. The property owner could be fined for tampering.